Processing time is stated at check out.
All sales are final. Our shop does not accept refunds or exchanges. All of our items are professionally screen printed by hand and some are made to order, we are unable to honor refunds/exchanges/cancellations. Please check out carefully. If you need assistance, don't hesitate to contact us.
Apparel colors may appear darker or lighter on your computer screen depending upon your computer settings. Graphic size & colors will vary according to size of shirt, variations may vary slightly from the pictures. Since each image is handmade, the exact position and placement may vary slightly. Small imperfections in print may occur (although rare) since each item is screen printed by hand. Please contact us if there is an issue we may have missed before shipping. As with all shirts, some shrinkage after washing should be expected.
We strive to do all we can to ensure every order is correct and if any issue should arise, correct it. In the rare case we do make an exception and accept an item for an exchange, the return shipping is at the expense of the buyer and the original shipping fee will not be refunded. You are responsible for sending the item back to us and providing tracking info as well. Once we receive the item back, we will issue a shop credit for the amount you paid of the item/product. You are responsible for shipping costs back to you. Please note any discount codes that were used will not be applicable to the new purchase.
Once all items have shipped with tracking information, The Doughmestic Cookie is not responsible for lost/stolen mail. For International buyers, please be aware that this method does NOT include insurance and must be chosen at buyer's risk as YOU WILL NOT BE REIMBURSED for lost or damaged packages. Recipient is responsible for any duty or custom charges and taxes. We are not responsible for any items once they have shipped.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use ""cookies"" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the ""Do we use 'cookies'?"" section below for information about cookies and how we use them. How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the ""How can you opt-out, remove or modify information you have provided to us?"" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use ""cookies""?
The Doughmestic cookie is not responsible for any additional customs fees and or taxes. That is the buyers responsibility.
The Doughmestic cookie we care about your privacy and under the new GDPR Law introduced in the EU on the 25th of May. We've taken steps to make sure your personal data is safe and secure. In line with the new law we'd like to remind all EU members that we only keep your personal data for the length of time as is necessary for processing of orders and for our own tax records. You also have a right to any data we keep and that your inclusion in our group is voluntary and you can leave the group at any time. Your information is only shared with the immediate companies we need to in order to process your orders. We care about you and your personal data and thank you for your continued support. However from this day froward our shop is no longer shipping to the EU customers. Anyone that has made a purchase before 5/23/2018 is safe and would receive their orders while all personal information staying safe.
Companies we use:
Google analytics/Facebook analytics/Instagram analytics/Pinterest analytics
Flodesk (for newsletter)