Turnaround/processing time is 2-3 weeks.
All sales are final. Our shop does not accept refunds or exchanges. All of our items are professionally screen printed by hand and some are made to order (including t-shirts), we are unable to honor refunds/exchanges/cancellations. Please check out carefully. If you need assistance, don't hesitate to contact us.
Apparel colors may appear darker or lighter on your computer screen depending upon your computer settings. Graphic size & colors will vary according to size of shirt, variations may vary slightly from the pictures. Since each image is handmade, the exact position and placement may vary slightly. Small imperfections in print may occur (although rare) since each item is screen printed by hand. Please contact us if there is an issue we may have missed before shipping. As with all shirts, some shrinkage after washing should be expected.
We strive to do all we can to ensure every order is correct and if any issue should arise, correct it. In the rare case we do make an exception and accept an item for an exchange, the return shipping is at the expense of the buyer and the original shipping fee will not be refunded. You are responsible for sending the item back to us and providing tracking info as well. Once we receive the item back, we will issue a shop credit for the amount you paid of the item/product. You are responsible for shipping costs back to you. Please note any discount codes that were used will not be applicable to the new purchase.
Once all items have shipped with tracking information, The Doughmestic Cookie is not responsible for lost/stolen mail. For International buyers, please be aware that this method does NOT include insurance and must be chosen at buyer's risk as YOU WILL NOT BE REIMBURSED for lost or damaged packages. Recipient is responsible for any duty or custom charges and taxes. We are not responsible for any items once they have shipped.